Retail Banking Client
"Diverse" Exterior Services Program VARIOUS LOCATIONS

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CLIENT OBJECTIVES

This client was looking for centralized landscaping and snow-removal services to deliver an increase in diversity spend within their supplier base. They were also looking for centralized communications for exterior services to 25+ million square feet of exterior space.

VALUE DELIVERED

EFS delivered a centrally managed exterior services program that provided the client with a 75% increase in diversity spend from 2012 to 2013, and 66 different points of contact consolidated to one single Key Account Manager.

SOLUTIONS

Supplier Diversity and supporting local businesses are key components of this client’s Corporate Social Responsibility commitments. EFS supported each of these commitments and implemented a “diverse” exterior-services program for 700+ locations by:

  • Utilizing both EFS and client-incumbent suppliers who were certified Minority, Women, and Veteran owned Business Enterprises (MWVBE)
  • Identifying current uncertified suppliers who met the MWVBE criteria, and mentoring them through the certification process
  • Leveraging our membership with the National Minority Supplier Development Council (NMSDC) and partnership with the Department of Veteran Affairs to identify additional suppliers to deliver exterior services
  • Assigning a single EFS Key Account Manager to oversee all aspects of the program

By leveraging relationships with suppliers and third parties, EFS was able to achieve the client’s diversity objective while appointing a single point of contact to oversee their 25+ million square foot portfolio.

BACKGROUND

This bank chain operates 1,400 retail branches and 3,500+ ATMs in 12 states, with non-branch offices in 30 states. EFS is also their exclusive provider of Computer Room Air Conditioning (CRAC) for their data centers.