Goodyear Tire and Rubber 
Facilities Management & Building Maintenance Services AKRON, OH

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CLIENT OBJECTIVES

Goodyear was under tremendous financial pressure and needed a facilities maintenance firm to help bring cost savings and improved performance to their corporate campus in Akron, Ohio— a total of 9 locations with over 4 million square feet of space.

Their goals were cost reduction, increased productivity, improved quality and service, and the ability to focus on their core, revenue-producing business.

In addition, a local labor agreement was required for the facility maintenance positions at Goodyear for the initiative to be successful.

VALUE DELIVERED

More than $7,000,000 in annual cost savings has been delivered to Goodyear in addition to major improvements in productivity as a result of this relationship. Total facility maintenance work orders have decreased by 40% and high-cost corrective work orders have decreased by 300%. In addition, the provided facility maintenance and building operation services has set the standard for quality service with Goodyear, as the EMCOR Facilities Services (EFS) Steering Team quality program is now used as the model for Goodyear’s other service and product suppliers.

SOLUTIONS

The Goodyear facility service and building operations contract required an accelerated start-up and after a November 7, 2002 contract award, EFS initiated transition. A workforce of over 100 FTE’s started within a year, and all major initiatives were fully implemented by February 2003— including the Computerized Maintenance Management System (CMMS), the Preventative Maintenance program, all sourcing agreements, and one-call dispatching.

EFS redesigned the way Goodyear approached facilities management and aligned and centralized the multiple Goodyear business units on the corporate campus, implemented key performance metrics to drive improvements and measure service delivery, and utilized language processing to implement a quality program that ensured success through the creation of a Steering Team, as mentioned above.

Goodyear’s labor requirements were unique. Facility management positions were negotiated out of Goodyear’s agreement, allowing EFS to establish its own labor contract to manage all facilities and building operations at the Akron Headquarters.

BACKGROUND

Goodyear is one of the world’s largest tire companies with operations in most regions of the world. The number one tire maker in North America and Latin America, Goodyear has net sales of over $20.3 billion annually. Founded in 1898, today the company operates more than 60 plants in 26 countries and employs over 70,000 people worldwide.