Life Enriching Communities: Twin Towers and Twin Lakes
Building Maintenance and Facilities Services CINCINNATI, OH

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CLIENT OBJECTIVES

In an effort to centralize its building operations efforts and elevate the quality of service provided to its residents, Life Enriching Communities (LEC) engaged EMCOR Facilities Services (EFS) to perform building maintenance and landscaping services beginning with the Twin Towers facility in 2002. From commercial landscaping, general construction contractor, electrical, plumbing, painting, HVAC services, and general building maintenance services, to recently added Building Environmental Services such as housekeeping, event set-up, and furniture moving, EFS has become an integral part of the day-to-day care giving efforts of LEC. EFS now has two shifts working 365 days a year, responding to more than 12,000 work orders annually, with 45 to 50 full time people supporting the communities on any given day.

VALUE DELIVERED

As a strategic partner, EFS centralized the building maintenance operations for Life Enriching Communities (LEC), supporting LEC’s ability to provide focused resident care. In addition, the outsourcing effort has allowed each LEC community to centralize and standardize its work request process, financial reporting, key performance measures, service level agreements and standard operating procedures.

SOLUTIONS

Through the use of EFS’ Computerized Maintenance Management System (CMMS) and Preventative Maintenance program, EFS has controlled costs and provided capital investment recommendations based on historical data. EMCOR Facilities services has also implemented a Key Performance Indicator (KPI) quality system that tracks on a monthly basis maintenance cost per square foot, number of client requested work orders, budget variances, emergency work orders, repeat requests, overdue work orders, technician performance and quality scores from LEC personnel. This allows EFS and LEC to drive continuous improvement as it relates to controlling costs and providing a better quality of life to the residents through value delivered facilities services and building maintenance. LEC has continued to expand its relationship with EFS because of the proven success and documented value that EFS has provided through its extensive processes and systems.

BACKGROUND

Life Enriching Communities is the parent company to Twin Towers and Twin Lakes. Located on Hamilton Avenue, Twin Towers has been in existence since the early 1900’s. Its campus consists of approximately 583,000 square feet of maintainable building and infrastructure. With more than 500 residents, approximately 300 fulltime personnel are required to support the facilities. Built in early 2000, Twin Lakes is a complementary Continuing Care Retirement Community consisting of Independent Living, Assisted Living, Full Nursing and Health Care options with approximately 597,000 SF of total maintained space and more than 500 supported residents.