Shopping Center Portfolio

Value Delivered

This large real estate investment trust selected EMCOR Facilities Services (EFS) to service their portfolio of shopping centers because of our ability to self-perform integrated facilities management (IFM) on a national level.

Our customized IFM solution has reduced facility expenses, increased operational efficiencies, and enhanced the client’s portfolio. As the single point of contact for all facilities requests, we eliminated the need for the client to consult with various contractors and providers, allowing them to focus on their core business.

Client Objectives

This client needed a provider to deliver a full range of integrated facilities, energy, and project management solutions to keep operations running smoothly, 24-hours a day, 7-days a week. 

With retail environments continually changing, the client required an innovative approach to facilities operations in order to control costs, maintain brand identity, and secure tenant retention.

Solutions

The IFM program EFS implemented rested upon our state-of-the-art Customer Solutions Center, where we provided the client’s dispersed facilities a centralized call center and a robust computer maintenance management system.

Backed by this management system, our IFM solution covers a comprehensive range of services, including:

With a focus on continuous improvement and operational excellence, we track, report, and communicate monthly performance based on key performance indicators to the client. In addition, ongoing customer satisfaction surveys measure the quality, communication, accountability, and professionalism of our associates.

Client Background

Our client owns nearly 100 shopping centers across the United States.